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Lecture 26 | Programming Methodology (Stanford)
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Lecture 8 | Programming Methodology (Stanford)
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Lecture - 27 Stresses in Beams - II
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วันอาทิตย์ที่ 19 กุมภาพันธ์ พ.ศ. 2555
Crude Oil Distillation Process Part 1
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วันศุกร์ที่ 17 กุมภาพันธ์ พ.ศ. 2555
Lecture - 32 Earthquake Hazard Assessment
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วันจันทร์ที่ 13 กุมภาพันธ์ พ.ศ. 2555
Overcoming Communication Barriers in Organizations
Although all communication is subject to misunderstandings, business communication is particularly difficult. The material is often complex and controversial. Moreover, both the sender and the receiver may face distractions that divert their attention. Further, the opportunities for feedback are often limited, making it difficult to correct misunderstandings. The following communication barriers in organizations and ways to overcome them will be the main topic of this article.
1. Information Overload. Too much information is as bad as too little because it reduces the audiences ability to concentrate effectively on the most important messages. People facing information overload sometimes try to cope by ignoring some of the messages, by delaying responses to messages they deem unimportant, by answering only parts of some messages, by responding inaccurately to certain messages, by taking less time with each message, or by reacting only superficially to all messages.
To overcome information overload, realize that some information is not necessary, and make necessary information easily available. Give information meaning rather than just passing it on, and set priorities for dealing with the information flow. Some information isn't necessary.
2. Message Complexity. When formulating business messages, you communicate both as an individual and as representative of an organization. Thus you must adjust your own ideas and style so that they are acceptable to your employer. In fact, you may be asked occasionally to write or say something that you disagree with personally. Suppose you work as a recruiter for your firm. You've interviewed a job candidate you believe would make an excellent employee, but others in the firm have rejected this applicant. Now you have to write a letter turning down the candidate: You must communicate your firms message, regardless of your personal feelings, a task some communicators find difficult.
To overcome the barriers of complex messages, keep them clear and easy to understand. Use strong organization, guide readers by telling them what to expect, use concrete and specific language, and stick to the point. Be sure to ask for feedback so that you can clarify and improve your message.
3. Message Competition. Communicators are often faced with messages that compete for attention. If you're talking on the phone while scanning a report, both messages are apt to get short shrift. Even your own messages may have to compete with a variety of interruptions: The phone rings every five minutes, people intrude, meetings are called, and crises arise. In short, your messages rarely have the benefit on the receivers undivided attention.
To overcome competition barriers, avoid making demands on a receiver who doesn't have the time to pay careful attention to your message. Make written messages visually appealing and easy to understand, and try to deliver them when your receiver has time to read them. Oral messages are most effective when you can speak directly to your receiver (rather than to intermediaries or answering machines). Also, be sure to set aside enough time for important messages that you receive. Business messages rarely have the benefit of the audiences full and undivided attention.
4. Differing Status. Employees of low status may be overly cautious when sending messages to managers and may talk only about subjects they think the manager is interested in. Similarly, higher-status people may distort messages by refusing to discuss anything that would tend to undermine their authority in the organization. Moreover, belonging to a particular department or being responsible for a particular task can narrow your point of view so that it differs from the attitudes, values, and expectations of people who belong to other departments or who are responsible for other tasks.
To overcome status barriers, keep managers and colleagues well informed. Encourage lower-status employees to keep you informed by being fair-minded and respectful of their opinions. When you have information that you're afraid you boss might not like, be brave and convey it anyway. Status barriers can be overcome by a willingness to give and receive bad news.
5. Lack of Trust, Building trust is a difficult problem. Other organization members don't know whether you'll respond in a supportive or responsible way, so trusting can be risky. Without trust, however, free and open communication is effectively blocked, threatening the organization's stability. Just being clear in your communication is not enough.
To overcome trust barriers, be visible and accessible. Don't insulate yourself behind assistants or secretaries. Share key information with colleagues and employees, communicate honestly, and include employees in decision making. For communication to be successful, organizations must create an atmosphere of fairness and trust.
6. Inadequate Communication Structures. Organizational communication is effected by formal restrictions on who may communicate with whom and who is authorized to make decisions. Designing too few formal channels blocks effective communication. Strongly centralized organizations, especially those with a high degree of formalization, reduce communication capacity, and they decrease the tendency to communicate horizontally thus limiting the ability to coordinate activities and decisions. Tall organizations tend to provide too many vertical communication links, so messages become distorted as they move through the organization's levels.
To overcome structural barriers, offer opportunities for communicating upward, downward, and horizontally (using such techniques as employee surveys, open-door policies, newsletters, memo, and task groups). Try to reduce hierarchical levels, increase coordination between departments, and encourage two-way communication.
7. Incorrect Choice of Medium. If you choose an inappropriate communication medium, your message can be distorted so that the intended meaning is blocked. You can select the most appropriate medium by matching your choice with the nature of the message and of the group or the individual who will receive it. Face-to-face communication is the richest medium because it is personal, it provides immediate feedback, it transmits information from both verbal and nonverbal cues, and it conveys the emotion behind the message. Telephones and other interactive electronic media aren't as rich; although they allow immediate feedback, they don't provide visual nonverbal cues such as facial expressions, eye contact and body movements. Written media can be personalized through addressed memos, letters, and reports, but they lack the immediate feedback and the visual and vocal nonverbal cues that contribute to the meaning of the message. The leanest media are generally impersonal written messages such as bulletins, fliers, and standard reports. Not only do they lack the ability to transmit nonverbal cues and to give feedback, they also eliminate any personal focus.
To overcome media barriers, choose the richest media for no routine, complex message. Use rich media to extend and to humanize your presence throughout the organization, to communicate caring and personal interest to employees, and to gain employee commitment to organizational goals. Use leaner media to communicate simple, routine messages. You can send information such as statistics, facts, figures and conclusions through a note, memo or written report
8. Closed communication climate. Communication climate is influenced by management style, and a directive, authoritarian style blocks the free and open exchange of information that characterizes good communication.
To overcome climate barriers, spend more time listening than issuing orders.
9. Unethical Communication. An organization cannot create illegal or unethical messages and still be credible or successful in the long run. Relationships within and outside the organization depend or trust and fairness.
To overcome ethics barriers, make sure your messages include all the information that ought to be there. Make sure that information is adequate and relevant to the situation. And make sure your message is completely truthful, not deceptive in any way.
10. Inefficient Communication. Producing worthless messages wastes time and resources, and it contributes to the information overload already mentioned.
Reduce the number of messages by thinking twice before sending one. Then speed up the process, first, by preparing messages correctly the first time around and, second, by standardizing format and material when appropriate. Be clear about the writing assignments you accept as well as the ones you assign.
11. Physical distractions. Communication barriers are often physical: bad connections, poor acoustics, illegible copy. Although noise or this sort seems trivial, it can completely block an otherwise effective message. Your receiver might also be distracted by an uncomfortable chair, poor lighting, or some other irritating condition. In some cases, the barrier may be related to the receiver's health. Hearing or visual impairment or even a headache can interfere with reception of a message. These annoyances don't generally block communication entirely, but they may reduce the receiver's concentration.
To overcome physical distractions, try to prepare well written documents which are clear, concise, and comprehensive. When preparing oral presentations try to find a setting which permits audience to see and hear the speaker clearly.
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วันเสาร์ที่ 11 กุมภาพันธ์ พ.ศ. 2555
Lecture 1 Introduction to Water & Waste Water Engineering
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วันจันทร์ที่ 6 กุมภาพันธ์ พ.ศ. 2555
How To Fill Out A Job Application The Right Way-5 Easy Steps To Success
While it may not seem as important as a resume, most people don't realize that a badly filled out job application can be much more costly than a bad resume. A recruiter will see hundreds of application forms, so any that are filled in badly will stand out for all the wrong reasons. These tips should help you avoid problems like that and show you exactly how to fill out a job application the right way!
Read through the application before you begin filling it in, and follow any instructions to the letter. While most applications will ask for similar information, they will not all do it in the same way, so it's a good idea to make sure you are following the guidance given. If you make a mistake here, the potential employer will likely think "This candidate doesn't know how to fill out a job application correctly, why should I trust them with anything else?" And there go your hopes of getting an interview!
Do a practice run- Photocopy the form and have a practice run at filling it out. This will help you get an idea of how many words you can fit into the boxes etc, and will definitely improve the way the finished article reads.
Be consistent. One of the things that people often overlook when learning how to fill out a job application is the consistency of their data. Make sure the form is filled out with information that matches with your resume. If you "stretched" the dates on your resume because one of your jobs ended prematurely, you will need to make sure your application information covers exactly the same dates. A smart recruiter is well aware of such tricks, and finding you out to be dishonest at this early stage can only be a problem.
Check it. How to fill out a job application 101-Make sure there are no mistakes! Read through it once immediately after you finish it, and then if possible you should leave it a day or two and re-check it. It's much easier to spot mistakes and other errors when the document is not fresh in your mind, and for this reason it's a good idea to give yourself some "edit time" between filling it out and sending it away.
Never volunteer negative information. The object of filling out an application is to get yourself in for an interview, and giving out negative information will only hamper this goal. Try and give all your answers as positive a spin as possible, and leave the lengthy answers for the interview. There are many different schools of thought on how to fill out a job application, but one thing is for sure, it's very hard to use the small space on an application form to explain away any negative information that you have volunteered.
As you've seen, the methods of how to fill out a job application can be every bit as tricky as writing a resume, so just make sure you stick to those guidelines and you should be a winner every time!
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วันอาทิตย์ที่ 5 กุมภาพันธ์ พ.ศ. 2555
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Mod-3 Lec-1 Concept of Specific Energy
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An Engineer's Guide to Dating, by "An Engineering Mind"
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